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Archive for January, 2014

High Expectations for Omni-Channel Retailing

After Cyber Monday 2013, Baynote conducted its fourth Annual Holiday Online Shopping Survey. The survey, which was conducted among 1,000 respondents, revealed that shoppers want a streamlined shopping experience, clear and easy to navigate websites and the ability to integrate their in-store and online experiences (ie: buy online and return in-store or search a store’s […]

How will shopping change this year?

At pcAmerica, a new year means many things: new technology, new challenges and changes in shopping expectations and behaviors to consider. What can your business expect in 2014? David Gosman, CEO of pcAmerica, gave his opinion to Vertical Systems’ Reseller Magazine for its sixth annual Review and Outlook issue. Here are some highlights: Customer service […]

pcAmerica CEO David Gosman to Attend RSPA Inspire

pcAmerica CEO David Gosman will attend the Retail Solutions Providers Association’s (RSPA) Inspire 2014 conference at the Gran Melia Golf Resort in Puerto Rico on February 2-5. This will be Mr. Gosman’s first conference as a Member of the Board of Directors. Mr. Gosman occupies a vendor seat on the 14-person board and serves as […]

Social Media: It pays to be fast

Social media applications like Twitter and Facebook have opened up a direct avenue of communication with retailers, their followers and friends. This massive audience can take whispers of discontent and retweet, share and discuss them to the extent they go viral, potentially turning into a public relations nightmare for a company that doesn’t address these […]

pcAmerica Puts Technology Improvements to the Test During Winter Storm Hercules

pcAmerica put its new weather-related technology improvements to the test during winter storm Hercules in early January. The slow-moving snow storm closed the East Coast office but employees were able to keep working from home, answering calls and serving their customers. “We learned several lessons from the wild weather we’ve seen over the last few […]

Is your business secure?

Target’s far-reaching data breach has raised new questions about payment security at the checkout line. As the third-largest company in the US, Target’s size makes it an attractive target for hackers. The investigation into the theft of 40 million credit card and debit card numbers during the holiday shopping season is still ongoing. Large companies […]