In the last installment of this blog, we at pcAmerica offered three strategies for keeping customers coming back. Here are three more.

With consumers continuing to watch their budgets and those who are spending more freely again, becoming increasingly selective about where they put their money down, retailers and restaurant operators must double their efforts to keep customers coming back. Here are a few strategies for moving in that direction:

As a retailer or restaurateur, you can be just as innovative, even at the point of sale. Retailers might take a page from the book of Best Buy, which last year began putting QR codes on shelf signs to give shoppers more information about the products displayed at the moment of decision.

Merchandise returns are a way of life in the retail industry, but with the National Retail Federation (NRF) pegging return fraud as costing retailers a collective $9.6 billion annually, it makes sense to take steps to ensure that as many returns as possible are truly legitimate.

What’s more, the survey indicates, organized retail crime is not only an isolated problem in a handful of areas across the country. A staggering 72% of retailers who participated in the survey said they have identified organized retail crime syndicates who are exporting goods outside of the U.S. or across state lines.

Not long ago, touchscreens were among those categories of technology that were nice—but not essential—for retailers to have. Today, nothing could be further from the truth, because touchscreen monitors are an essential for retailers and restaurant operators alike. In fact, pcAmerica rarely ships a point of sale system that lacks a touchscreen component.

In short, to obtain a true picture of how well your retail business faring, you need a completely accurate accounting of how much inventory you own. And computerizing your point of sale system with a solution like pcAmerica’s Cash Register Express makes that job a lot easier.

Similarly, some retailers are taking a look at point of sale data analyses and tailoring their pitches to a wireless world with time- and location-based mobile marketing. For example, a convenience store owner might text information about a lunchtime deal to a “frequent shopper club” member’s cell phone at noon, and then, once he’s in the store, offer additional personalized promotions in line with previous purchases.

But what’s even scarier about these statistics is the increasing sophistication of the perpetrators who are behind them. For example, criminals have recently figured out a way to “hijack” checking account data from point of sale and other systems and use the Automated Clearing House (ACH) system to fund and replenish gift cards.

The release of Version 2.0 of the PCI (Payment Card Industry) Data Security Standard (PCI DSS) on October 28 was by no means an unanticipated event–yet industry buzz indicates that it has stirred up considerable retailer concern about many related issues. If you’re among the crowd, you can stop and take a deep breath—there’s nothing to fear.