As promised in the last installment of this blog, following are a few more mistakes retailers and restaurant operators often make—but can avoid—when choosing and deploying technology solutions.

4.      Neglecting documentation. Once you’ve settled on and installed a given solution, don’t just take the manuals and any other material and toss them into the filing cabinet. Read through them to garner a better understanding of all of the point of sale software solution’s nuances, as well as of common problems that might crop up and how to handle them. This way, you’ll know what to do and which steps to try first should you encounter them.

5.      Skimping on training. As easy to use as a solution may be, employees still need formal training and preferably, written reinforcement in the form of “cheat sheets” they can keep at the point of sale. Better still, hold formal employee training on any new solution at the time of installation and then again a month or two later. Worried that this may take up too much time? Here’s our perspective: Time invested in training is definitely worthwhile when you consider the alternative—employees who “fumble” at the point of sale, frustrating customers and potentially impacting your business in a negative way.

When it comes to selecting and installing point of sale and related solutions, pcAmerica assists retailers and restaurant operators every step of the way, ensuring that they get the most for their technology dollar. To learn more, visit www.pcamerica.com.